POLICIES AT J & J CUSTOM DESIGNS
Things You Need to Know
At J & J Custom Designs, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
*Processing time:
-My current turn around time to ship is 5-7 business days after receipt of order unless otherwise mentioned in individual listing.
-Please note that once shipped it’s up to USPS/UPS on how fast they get the items to you. They are operating at a slower rate than usual so please be advised.
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*Issues with orders:
-Each item is made to order and means I don’t accept cancellations or refunds.
-Any mistakes or issues I must be contacted within 3 business days of delivery
-If an item is returned for a wrong address, insufficient address, return to sender etc. the buyer will be responsible for paying the reship fee if $8.00. No refunds will be issued.
-Please keep in mind all items are unisex sizing and when ordering bleach items each item will vary with the bleach pattern but also the colors thrown will vary from yellow, tan, orange, pink, white, and grey . All will be relatively the same but it’s possible the colors can vary due to oxygen, sunlight and fabric. Please be advised.
-All shirts with bleached look are washed in Tide Free & Gentle. Please be advised for any allergies you may have.